Accessing,
Reviewing and Changing Your Personal Information
You
can see, review and change most of your personal information by
signing on to netSpray and going to your netSpray. You must promptly
update your personal information if it changes or is inaccurate. Once
you make a public posting, you may not be able to change or remove it.
Upon your request, we will close your account and remove your personal
information from view as soon as reasonably possible, based on
you’re account activity and in accordance with applicable law. We do
retain personal information from closed accounts to comply with law,
prevent fraud, collect any fees owed, resolve disputes, troubleshoot
problems, assist with any investigations, enforce our Terms of
Agreement and take other actions otherwise permitted by law.
As
a Seller, can I make my ad go to a specific site?
You
may choose to place an ad widget on a site, or you may choose to have
netSpray place ads for you. netSpray understands that as a busy seller
you may not want to place ads yourself. When you provide a commission
netSpray and the affiliates in the Affiliate Network go to work making
sure your offer is presented to the right audiences. Using contextual
site comparison and keyword search technologies netSpray can ensure
that your offer finds buyers all across the Internet.
Click
here for more information on the Affiliate program.
As
a Seller, how do I calculate my shipping?
Shipping
is a responsibility of the seller. Sellers are encouraged to offer
national and international shipping rates to buyers. To assist in this
responsibility netSpray plans to offer sellers links to FedEx, DHL,
USPS, and UPS websites to calculate and rate the cost difference in
choosing a shipping service. Also, sellers are encouraged to make note
and express the estimated nature of the shipping cost.
As
a Seller, why would I offer a commission?
Sellers
may choose to offer a commission to affiliates that are able to
provide the sellers with gained exposure among the buying public.
Sellers who choose to join the Affiliate Network do so simply by
making a commission available to affiliates who in return help promote
the sellers' offers by posting netSpray ad widgets. An affiliate might
be a blogger who writes reviews about photography equipment, or a
website owner who prefers the netSpray widget to a banner ad; either
way a publisher gains incentive as a seller offers commission. In the
netSpray Affiliate Network commissioned sales are between the seller,
and the affiliate. Uncapped commission amounts, and seller controlled
commission rates are just some of the features unique to netSpray.
While other affiliate programs take a slice of the commission,
netSpray does not.
Click
here for more information on the Affiliate program.
As
an Affiliate can I sell anything I want to sell?
Affiliates
at netSpray are given the opportunity to sell anything that is being
sold on the site. However, affiliates can view the affiliate page to
find what items are selling well, and which offers include the highest
commission rates.
Click
here for more information on the Affiliate program.
As
an Affiliate, how do I receive payment?
Affiliates
are paid through the same email account they use to get their
affiliate ID. Affiliates that have PayPal, or PayAlert accounts
receive automatic payment for sales they make and receive an email
each time this happens. If an affiliate does not have a PayPal or a
PayAlert account they will receive a check, or a money order from the
seller via postal mail delivery.
Click
here for more information on the Affiliate program.
As
an Affiliate, how much do I earn?
The
sellers at netSpray determine affiliate commissions. Meaning, netspray
does not interfere charging a site commission. We believe this will
allow you the seller, and you the affiliate to do what you do best.
Our hands-off approach is just one of the ways netSpray strives to
make the user experience the best it can be.
Click
here for more information on the Affiliate program.
Cancelling
your subscription
You
can cancel a subscription up to the day of the next scheduled payment.
If you want to cancel a subscription:
1. Log in to your PayPal account.
2. Click History at the top of the page.
3. Find the subscription in your History.
4. Click the Details link for the subscription.
5. Click the Cancel Subscription button.
Does
netSpray sell my personal information?
At
netSpray we believe your privacy is important. We do not sell your
information to third party buyers, nor do we participate in
heavy-handed sales campaigns. If you sign up to receive updates from
our blog, or newsletter services you will receive those updates from
us. However, if at anytime you decide that you no longer wish to
receive email updates from netSpray you can always unsubscribe by
following the instructions provided at the bottom of those emails.
How
is netSpray different from other sites?
At
netSpray sellers, buyers, and affiliates all come together to form one
community. We've brought the features of a site like eBay with the
fee-free selling of a site like craigslist, and combined that with the
contextually targeted sales strategies of Google's Ad sense and Ad
words to bring you netSpray. Not to be outdone, netSpray promotes it's
own style and vision by giving sellers, buyers, and affiliates an
innovative online marketplace. We revolutionize the online sales
experience buy offering FREE sales services, a unique sales management
dashboard, 'traveling billboards' to help get the word out, and an
Affiliate Network.
How
to add more than 1 picture
1.
You can have more than 1
picture if you signed up for our Seller Advantage package 30-day free
trial. The free version only allows 1 picture.
2. You can see someone's feedback if they have feedback when
you click an item to buy. It's on the top right. Also, the email sent
regarding your purchase has the link to click to leave feedback.
3. We have a template for stores in the works. If you want to
participate and have a voice on what you want netSpray to do, we have
a small invitation only PowerSellers group that works with dennis@netspray.com.
If you would like to participate, send him an email.
How
To: Put a netSpray Widget on Your Facebook Profile Page
This
will allow all of your Facebook friends to see the widget, and it will
be included in your stream of activity on their pages.
1. Go to netSpray and find something in the “buy” section
to help promote.
2. Click on the item, click the “sell this” button, and..
3. customize the widget (if you wish) and select the 140×90-sized
widget.
For more information check out the netSpray blog. Click
Here
Open
your Facebook account in another window.
1. In the top right-hand corner type “profile html”
You should see an application with the Developer: Matthew Flynn.
Select that application.
2. You’ll likely need to “allow access” click yes. Then
you should be presented with a box that has two tabs on it.
3. Copy the snippet of code from netSpray, paste the code in
the box replacing all the information that is originally there. Click
the tabs atop the box, one says “profile box”, the other says
“profile tab”. Drop the code in both of them, and click submit.
*Note:You will need to click another button that reads
“submit to profile” or something similar in order to have the box
shows up on your profile page. You will be directed to your profile
once you do this so do it after you’ve dropped the code in the two
available boxes.
I
cannot update my password.
Currently
if you are using Safari as a browser you will not be able to update
your password. You will have to use another Internet browser such as
Internet Explorer and Firefox.
Is
my browser compatible with netSpray's website?
netSpray's
website is compatible with Windows Internet Explorer versions 6, 7,
and 8. You may also navigate the website using Safari, Firefox, or
Chrome; however if you use one of these browsers, key site features
will not properly function (i.e. selling; submitting listings; and
buying). We plan to have compatibilities with Apple computers and
browsers other than Internet Explorer real soon. Get the feed to our
media page to stay updated.
Is
netSpray absolutely 100% free?
netSpray
is absolutely 100% free. Sellers using our Personal Account Ad
Management Panel (AMP) are charged no fee to use the site. Plus, your
FREE Personal Account comes with tons of features to help the seller
organize and maximize the online selling process. Also, netSpray is
100% free for Publishers (i.e. website owners, bloggers, etc.) to join
our Affiliate Network.
What
payment methods are available?
netSpray
provides you with the option of using PayPal, or AlertPay payment
processors. You can find out more about PayPal and AlertPay by
clicking on the name of the payment processor. Once you've decided
which payment processor you'll use, you'll want to consistently carry
out your transactions by using the same email account for your
netSpray and the payment processor you choose to use.
Where
do I go for help?
You
are encouraged to use our help desk feature to open an account with
our customer service staff. Upon following the link labeled help desk
you will be taken to a page to explain the issue and receive
assistance. We are deeply interested in making your experience with
netSpray an enjoyable one. If you have any problems or simply have
suggestions we hope that you'll use the help desk feature to inform
and involve us.
I
live in a different country, can I use netSpray?
Currently
netSpray is only offered in the United States. We are always evolving
our website and will soon add new countries to our website.
Where do I learn more about netSpray and the uses of the site?
Once
you at netSpray.com click on the netSpray University tab at the top of
the page. The netSpray University is design to give you a visual
tutorial on how to implement the uses of netSpray.com.
How do I use the eBay Importer?
You must be a Seller Advantage user to use the eBay Importer.
If you have recently signed up for Seller Advantage please confirm that you have activated your Seller Advantage features using the Product Action Code that has been emailed to your PayPal account’s primary email address.
After logging into the control panel you will notice the ‘Import From eBay’
tab.
1) Click the tab and enter your eBay user name and then click save.
2) You will be presented with instructions on how to link your netSpray account with eBay. Click the first link on that page and a new window from eBay’s web site will open with the title “Link your eBay account to netSpray LLC”.
This is where you verify your eBay credentials.
3) The eBay window will close and you will be looking at your Ad Management Panel again. There is a second link on that page for you to click to finalize the process.
4) Now you will be presented with the option ‘Import all active items’
with 2 sub options:
Activate Items on Import – If checked all imported items are imported with a status of active. If this is not checked you will have to manually activate the imported items by clicking each item or by using the Activate All checkbox.
Commission Factor – This will allow you to automatically apply a commission to all imported items by multiplying the selected percentage in the commission factor against the price of each item.
5) To start importing items click ‘Import all active
items’.
6) Your import job has started and your screen will refresh with 4 Options:
‘Update Existing Items’
‘Import New Items Only’
‘Complete Import Job (update + new items)
‘View Past Jobs’
You can check on the status of the job at any time by clicking ‘View Past Jobs’.
‘View Past Jobs’
